Durham County Government

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SAP ERP Services
Barbara Torian, Director
326 East Main Street
Durham, NC 27701
Phone: 919-560-7314
FAX: 919-560-7008
Hours: 7:30 AM-5:00 PM
Department Website
saphelpdesk@durhamcountync.gov
SAP ERP Services
  • Program Description
  • Organization Description
 
SAP ERP Services
 >   Mission  

SAPThe mission of the SAP Shared ERP Department is to provide a centralized point of contact for all issues relating to SAP systems development, support, service, and planning.

In support of this mission, our goals are:

  • Provide leadership in planning for the effective use of the SAP application system.
  • Provide centralized management of SAP support to our users, which are efficient, responsive, courteous, and cost-effective.
  • Effectively coordinate services with other application providers.
  • Assist users in obtaining information about support alternatives that fall outside of those provided by this department.
 >   Vision Statement  
Our vision is to remain the best example of an internal service organization where services are provided and sustained by the highest quality staff at all levels.
 >   Value Statement  
Our values of teamwork, accountability, innovation, responsiveness, efficiency and reliability are the core beliefs that motivate and enable us to provide the highest level of customer service.

Last updated: April 19, 2012
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